pk44's Privacy Policy

pk44 is a trusted online betting and casino platform serving players in Bangladesh. We take the privacy of our users seriously and are committed to ensuring the protection of their personal information.

This Privacy Policy ("Policy") describes how pk44 collects, uses, stores, discloses, and protects your personal information. This Policy applies to our website, mobile application, and all related services.

By using pk44's services, you are considered to have given your consent to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services.

This Policy has been written in Bengali and is tailored for users in Bangladesh. In the event of any conflict, the original Bengali version shall be considered authoritative.

Personally Identifiable Information

During account registration and verification, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport number (for age verification)
• Current and permanent address

Financial & Transaction-Related Information

To manage deposit and withdrawal processes, we collect:

• Required details for bKash, Nagad, Rocket, Upay, or bank accounts
• Transaction history and amounts
• Dates and times of deposits and withdrawals
• Reference numbers associated with payment methods

We never store complete payment card or mobile banking PIN numbers.

Technical & Usage-Related Information

The following is collected automatically when you use our platform:

• IP address and device information
• Browser type, version, and operating system
• Pages visited, click patterns, and session duration
• Information obtained from cookies and similar tracking technologies
• Game play history and betting activity

Communication-Related Information

When you contact our support team, we store information about the content of your message, the time it was sent, and the contact channel used (live chat or email). This helps ensure better service in the future and assists in resolving disputes.

pk44 uses the information it collects solely for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your account; confirming identity.
• Service Delivery: Ensuring betting and casino services, transaction processing, and deposit–withdrawal facilities.
• Security & Fraud Prevention: Detecting and preventing account misuse, fraudulent activity, and unauthorized access.
• Legal Compliance: Adhering to applicable laws and regulations; responding to lawful requests from authorities.
• Customer Support: Responding efficiently to your questions, complaints, and support requests.
• Responsible Gaming Promotion: Monitoring your gaming patterns to identify potential issues at an early stage.
• Service Improvement: Continuously enhancing platform functionality and user experience.
• Communications: Sending important policy updates, security alerts, and transaction confirmation messages.

We do not sell or rent your information to third parties.

Technical Security

pk44 uses industry-standard security technology to protect your information. All data transmissions are secured through SSL (Secure Socket Layer) encryption. Our servers are maintained in a secure environment, and firewall and access control measures are in place to protect against unauthorized access.

• SSL/TLS encryption active on all connections
• Sensitive information stored in encrypted form
• Regular security audits and vulnerability assessments
• Two-factor authentication available (where applicable)

Data Retention Period

Your personal information is retained for as long as your account remains active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period for legal obligations, dispute resolution, or fraud prevention purposes.

Financial transaction records are retained for the applicable period as required by law.

pk44 generally does not disclose your personal information to third parties. However, information may be shared in the following limited circumstances:

• Service Provider Partners: Only the necessary information is shared with trusted partners involved in core operations such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technical support, and security services. These partners are bound by strict confidentiality agreements.
• Legal Obligations: In response to court orders, legal processes, or lawful requests from government authorities.
• Security & Fraud Prevention: When needed to prevent harm to any user or third party, or to assist in an active investigation.
• Business Restructuring: In the event of any merger, acquisition, or asset transfer, the new authority will be required to comply with this Privacy Policy.

Information is never disclosed for marketing or advertising purposes without your consent.

Use of Cookies

The pk44 platform uses cookies and similar technologies in your browser. These are small data files stored on your device that help us improve our services.

• Essential Cookies: Necessary for operating the platform's core functionality (login sessions, security verification).
• Functionality Cookies: Used to remember your preferences (language, theme).
• Analytical Cookies: Used to monitor and improve platform usage.

You can control or disable cookies by changing your browser settings. However, disabling essential cookies may limit some features of the platform.

Right to Data Portability

You may request to receive your personal information in a structured, commonly used, and machine-readable format. Contact our support channel to exercise this right.

pk44 is a platform strictly for adults. We do not knowingly collect information from or provide services to anyone under the age of 21. Age verification is mandatory during registration.

If we become aware that a minor's information is in our system, we will immediately close that account and delete the associated information.

For those aged 21 and above only — for ages 21+.

pk44 reserves the right to update this Privacy Policy from time to time. If there are any significant changes to the Policy, we will notify you at the email address registered to your account or display it prominently on the platform.

Continued use of the service after the updated Policy is published will be considered as your acceptance of the new Policy. We recommend visiting this page regularly.

Previous versions of the Policy can be provided by our support team upon request.